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User Assistance Developer 3
Category: Computing
  • Your pay will be discussed at your interview

Job code: lhw-e0-90658714

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
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User Assistance Developer 3
**User Assistance Developer 3**
**Preferred Qualifications**
Do you want to design e-learning content for one of the world's largest software companies?
This is your opportunity! As a User Assistance Developer in curriculum, you will be responsible for developing hands-on training content for Oracle Construction and Engineering's Cloud-based applications.
Your primary role will be to develop user training via video and software simulation. You will interact with product developers, business analysts, UX designers, consultants, engineers, and instructors. You may work individually or with multiple team members. The courses you develop will be viewed by users worldwide and taught by instructors in Oracle University.
The role involves researching new product features and new technology in a fast-paced development environment. The position requires solid technical aptitude, excellent writing skills, and the ability to complete projects with minimal supervision. Proven ability to develop new material and organize it logically is absolutely critical. Previous experience developing user assistance content for computer software is highly desirable. Experience using TechSmith Camtasia and Adobe Captivate is a huge plus, as is knowledge of project management principles.
Key qualifications:
-- Direct experience developing video and other multimedia training material.
-- Capacity to work in a technical environment and develop content related to computer software.
-- Analytical skills to transform technical/functional concepts into a compelling video narrative.
-- Ability to write clearly and concisely.
-- Presentation skills and an upbeat voice.
-- Creativity and interest in learning new technologies.
-- Bachelor's degree or higher in a related field of study.
**Detailed Description and Job Requirements**
Responsible for designing, developing, and maintaining user assistance and training documentation for Oracle applications. Collaborate with multiple internal stakeholders to design our next generation of user assistance technology and implementing new embedded help delivery mechanisms that improve how technical information is delivered to our customers. Work with development teams to implement code for new user assistance mechanisms.
Create a variety of user assistance for your assigned product, which may include training courses, certification exams, documentation, tutorials, videos, embedded help in UI, sample code, eBooks, infographics following user assistance development processes, templates, and standards using various tools and systems. Perform job task analyses and create user assistance design documents to identify common user tasks to be addressed through user assistance. Collaborate with internal stakeholders to develop user assistance vision documents which will include the product use cases, common tasks, and user personas. Recognize problems with and recommend enhancements for user assistance for group, team, and department and share with management. Develop hands-on training course labs on a virtualization platform, Create lab modules that include scripts, plus other files needed for successful completion of the labs in creating training courses. Participate in the validation testing of these labs to ensure delivery of a repeatable and predictable hands-on lab environment. Respond to queries on help forums or mailing lists, and act as Subject Matter Expert (SME) for assigned products. Participate in internal tasks forces related to user assistance and other technical matters. Participate in discussions at user assistance and feature team meetings. Ensure best practices for usability of user assistance by involving SMEs and customers in user needs analysis. Develop and review certification exam items. Organize and teach course pilots and deliver train-the-trainer events to prepare instructors to teach the course.
Follow a prescribed learning plan to gain a thorough understanding of the product's technical details and functionality. Job duties are varied and complex utilizing independent judgment. Demonstrate functional knowledge of Windows and Linux or UNIX. Demonstrate understanding of four of the following technologies: XML, XHTML, XSL, DITA, CSS, DOM, RDBMS, CGI, PHP, REST, Java servlets, or XML schemas for user assistance types, and information and learning architecture. Possess a degree, certificate, or relevant industry experience. Suggested majors include English, technical writing, communications, instructional design, software engineering, or computer science. Minimum of 5 years of user assistance development or relevant experience.
**Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.**
**Job:** Product Development
**Location:** US-PA,Pennsylvania-West Conshohocken
**Job Type:** Regular Employee Hire
**Organization:** Oracle

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